Crew Leader – Dunkin Donuts

Dunkin' Donuts

Job Summary
If you enjoy working in a fast-paced, fun paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Supervisor for a Dunkin’ Donuts franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product. Everyone on our team works together and takes pride in doing a good job. if you are ready to roll up your sleeves and lead a winning team, this is the right opportunity for you.
Job Responsibilities
Drive sales through effective execution of restaurant standards and marketing initiatives.
Follow processes to control labor costs, food costs and cash on their shift.
Ensure the safety and security of the team and guests through a focus on preventive maintenance and cleanliness.

Operations Excellence for Guest Satisfaction
Hold our guests as the highest priority and role models exceptional guest service.
Promote an environment where there is a sense of urgency to satisfy guests.
Ensure that Brand standards and systems are executed on their shift.

Team Environment
Promote a team environment through respect, coaching, feedback and recognition.
Support the training of crew members.
Hold themselves accountable for responsibilities on shift.

Competencies Required
Guest Focus: anticipate and understand guests’ needs and exceed their expectations.
Passion for Results: set compelling targets and deliver on commitments
Problem Solving and Decision Making: identify and analyze problems, explore other alternatives and use sound business judgment to take decisive action
Building Effective Teams: get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Conflict Management: use Interpersonal skills to confront tough issues resolve disagreements constructively.