Front Desk Agent

  • Full Time
  • NYC

Sentinel Security Services

We are looking for a competent Front Desk Agent to undertake the surveillance of our premises and protection of our staff and visitors. You will be responsible for access control, detecting any suspicious behavior and preventing vandalism, and guest services.The goal is to help the company in maintaining excellent working conditions by keeping our facilities safe and problem-free.You will be the first to meet our customers so the first impression of our company depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the property you are posted in, and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable

Monitor and authorize entrance of vehicles or people in the property
Check surveillance cameras periodically to identify disruptions or unlawful acts
Respond to alarms by investigating and assessing the situation
Provide assistance to people in need
Submit reports of daily surveillance activity and important occurrences
Welcome customers upon entrance and confirm appointments before issuing access pass into property
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Respond to complaints and find the appropriate solution


Ability to operate detecting systems and emergency equipment
Excellent knowledge of public safety and security procedures/protocols
Surveillance skills and detail orientation
Integrity and professionalism
High school degree
Proficiency in English; multilingual is strongly preferred
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation


Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development

Annual Salary Range: $33,780 – $39,520

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