Guest Relations Event Staff/Ambassador (Part Time)

New York Yankees

Full Job Description
JOB TITLE: Guest Relations Event Staff/Ambassador
REPORTS TO: Director, Stadium Operations
LOCATION: Bronx, NY – Yankee Stadium

Built upon our storied legacy, the New York Yankees look to attract the best possible talent not just on the field but in the front office as well. It is our shared responsibility to maintain the first-class reputation associated with the franchise in all aspects of our business.

Our Guest Relations team is committed to providing all of our Guests with a safe, pleasant and memorable experience during baseball games as well as all major non-baseball events at Yankee Stadium. Ambassadors are responsible for delivering respectful, consistent and courteous service and accurate information related to Yankee Stadium’s amenities, policies and to the history and traditions of our organization.

Primary Responsibilities:
Be proactive and personable in greeting and assisting our Guests with various inquiries as this position requires extensive contact with our Guests
Provide accurate stadium information and direct our Guests accordingly
Resolve our Guest conflicts with delicate concern, while adhering to and enforcing stadium policies and procedures
Publicize various points of interest available for the enjoyment and entertainment of our Guests
Other related duties as needed

Qualifications and Experience:
Prior customer service experience (entry level or supervisory) preferred but not required
Ability to work flexible hours in an outside stadium environment
Must have a positive attitude and must possess outstanding communication skills
Requires attention to detail and ability to adapt to changing and high pressure situations
Must become familiar with the Stadium’s policies, procedures and how to navigate the building
Must have the ability to anticipate needs, assess situations and act accordingly
Required to work autonomously as well as in a team setting in a respectful and courteous manner

The hourly rate for this role is $15/hour.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required of the employee. The New York Yankees are an Equal Opportunity Employer. The Company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

The New York Yankees require a Covid-19 vaccination as a condition of employment, subject to exception under applicable law.

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