• Full Time
  • Bronx, NY
  • Applications have closed

NYC Careers

Adult Protective Services (APS) is mandated by the State of New York to provide social, legal and
protective services to individuals 18 years of age and older, who because of mental or physical
impairments are unable to meet their essential needs for food, shelter, clothing, or medical care, secure
benefits and entitlements or protect themselves from physical or mental injury, neglect, maltreatment, or
financial exploitation: are in need of protection from actual or threatened harm, neglect or hazardous
conditions and have no one available who is willing and able to assist them responsibly.
Four of APS’ units deliver specialized services: Undercare, Assessment, Eviction and Preventive Service
Program. The Undercare Unit is responsible for the processing of client’s cases for APS’ services.
Assessment Unit is responsible for conducting assessment within 60 days of the referral, determining
eligibility for APS services, developing service plans. Eviction Unit operates pursuant to an agreement
with the NYC Department of Investigation Marshals Bureau. Preventive Service Program (PSP) is
responsible for maintaining services and monitors stabilized cases with the assistance of community
resources by conducting field visits every four months.

Adult Protective Services (APS) is recruiting two (2) Caseworkers for the Bronx Field Office, who

Conduct mandated and as needed home visits to prospective family home providers to complete
home evaluations and assist them in establishing eligibility for a State license; obtain required
documentation for submission to the State in order to determine eligibility and verification of

Interface and maintain liaisons with cooperating external agencies and community organizations
to monitor and ensure the services being provided for DVPHA residents are appropriate for the
resident’s needs.

Provide initial orientation for the prospective provider and family concerning program mandates
and HRA policy and procedure; provides ongoing instruction in changes and monitor compliance
of licensed providers with State regulations.

Perform a thorough analysis of new resident needs by conducting an in-depth interview to ensure
the appropriate placement into family homes and ultimately participates in the development of the
resident’s Individual Service Plan to ensure that the needs of the resident are being accomplished.

Conduct collateral visits to the aftercare, day program, etc. in which the DVPHA residents are
involved to evaluate the level of client care and services being provided.

Prepare reports, letters, memos, narratives, and statistical reports within required deadlines while
adhering to State regulations and to document the progress of the DVPHA residents and to evaluate
the need for alternate placement; compiles monthly caseload productivity statistics and verifies
Special Needs expenditures and monthly fieldwork expenses.

Assist in the resolution of problematic situations regarding SSI benefits, public assistance and
Medicaid by contacting the appropriate agency.

Ensure the validity of State licenses for family home provider and initiates the application for
renewals when notified via the DWELL system and assists in closing enforcement action due to
unsatisfactory performance or client problems.

Maintain client records, admissions, transfers, and discharges with the use of the DWELL tracking

Consult regularly with Unit Supervisor to ensure the appropriate services are being rendered
especially in complex multi-situational cases and emergency situations and gives input regarding
the effectiveness of current procedures and recommends new needs or revisions; accompanies
the Unit Supervisor to seek corrective action for homes which are deemed unlicensed by the State.

Home/field visits are mandated for all caseworker positions. Caseworkers will be expected to routinely
(i.e., multiple times per week) be in the field conducting home and field visits.
Minimum Qual Requirements

1. A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker.
Additional Information


The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:

In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:

Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and Roth 457 Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave.

The City of New York is an Equal Opportunity Employer
To Apply


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55-a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

9:00am-5:00pm (Flexible)
Work Location

2500 Halsey Street
Residency Requirement

New York City Residency is not required for this position

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