The Metropolitan Museum of Art
Full job description
About the Metropolitan Museum of Art
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always.
Inclusivity: Ensure that all are and feel welcome and valued.
Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.
Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
As the Associate Security Manager for the Met Cloisters you will assist the Senior Security Manager and Manager to oversee all aspects of security management. You will be instrumental in ensuring the safety, security, and seamless operation of the Met Cloisters building, along with ensuring the well-being of its staff and visitors.
You will demonstrate proficiency in security systems, adeptness in administrative tasks, effective personnel coordination, incident response protocols, and familiarity with fire safety regulations.
PRIMARY RESPONSIBILIES & DUTIES:
Oversee and monitor the Cloisters security systems, including CCTV, access control, intrusion detection, and alarm systems, to promptly identify and respond to security incidents.
Assist with the daily administrative operations of the Met Cloisters Security Operations, including scheduling and procurement of security equipment and supplies. Verify timekeeping and payroll reports, correcting discrepancies, and liaise with the Manpower & Logistics Office, Payroll, and Human Resources departments for necessary adjustments.
Coordinate daily schedules and assignments of Supervisors, briefing them on changes to post assignments and Security Officer schedules.
Maintain gallery coverage at all times, tracking requests for time off and responding to emergency situations, callouts, and absences to ensure continuous security operations.
Maintain accurate records of security incidents, investigations, and corrective actions taken.
Assist the Senior Manager and Manager to develop and update security policies, procedures, and training materials in line with industry best practices and regulatory requirements.
Provide relevant training to the Frontline Security Team
Assist the Senior Manager and Manager with regular briefings and meetings with the Frontline Security Team.
Coordinate with relevant internal departments and external agencies to ensure swift and effective response to incidents.
Conduct post-incident evaluations and implement improvements to enhance overall security and safety measures.
Provide first aid and medical assistance to visitors and staff during emergencies.
Generate and maintain Cloisters Security Operations Center daily and security incident reports within Kaseware.
Collaborate with local emergency medical services to facilitate timely medical response when needed.
Assist the Senior Manager and Manager to ensure compliance with fire safety standards through regular inspections, drills, and staff training.
Ensure adequate staffing coverage for absences and unscheduled callouts.
Any duties as assigned by the Chief Security Officer, Deputy Chief Security Officer, and Senior Manager for Met Cloisters Security Operations.
REQUIREMENTS & QUALIFICATIONS:
Bachelor’s degree preferred or High School degree or equivalent required.
Experience in security operations, preferably in a museum or similar cultural institution environment.
Demonstrated leadership and team-building skills, with the ability to work effectively as part of a team and support the Senior Manager in achieving departmental goals.
Strong knowledge of security best practices, standards, and regulations, particularly in the context of cultural institutions or museums.
Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels.
Ability to make sound decisions under pressure and respond quickly and decisively to security incidents.
Knowledge of emergency response procedures and incident management protocols.
Ability to work well under pressure and under sometimes ambiguous circumstances.
Highly responsive and proactive, able to own tasks from start to finish.
Must be willing to work on a shift schedule (including weekends, holidays and non-business hours) and have flexible availability. This includes the ability to work an extended schedule during crisis periods.
COMPENSATION RANGE:
Pay Range: $78,000.00 – $80,000.00 / Annually
The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.
Location Requirements
At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.
Benefits Offerings
The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.
Medical, dental, vision and life insurance
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
Long-term disability coverage
Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
Commuter benefits (pre-tax income for parking or mass transit expenses)
Free financial-planning services
Financial assistance for relevant coursework, seminars, and training programs
25% discount for staff in Museum shops
A subsidized staff cafeteria
Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.
The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contactbenefits@metmuseum.org
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The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.
