Technical Helper


Position Description:
The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.

Duties & Responsibilities:
Rides with or meets Technician at designated location to assist on service call
Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
lifting, handling of tools, etc.
Shuttles parts and supplies to Technician when applicable
Performs other duties as assigned
Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
Ability to work variable and flexible hours, including overtime as needed
Ability to handle stressful situations, and to work in a fast paced environment
Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
Ability to communicate effectively with the Service Technician and customer
Ability to read and utilize reports as needed
Ability to read, write, and speak English
Ability to follow Quality Management System (QMS) process guidelines
Ability to maintain regular and consistent attendance
Ability to work well with others in a team environment to deliver high performance results
Outstanding customer service skills
Open to change, with the ability to implement change quickly and effectively
Ability to convey a positive image of the Company in all actions and behaviors
Excellent communication skills
Good listening skills
Mechanical aptitude
18 years of age or older

Equal Opportunity Employer / Disability / Vet.

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