Wildlife Conservation Society
Full Job Description
Job Title: Staff Trainer
Location: Bronx Zoo
Job Type: Temporary/Seasonal
Department(s): Visitor Services
Pay Rate Starts At: $20.00/hour
Reports to: Manager of Staff Training
Schedule: Must be able to work Thursdays, Fridays, and Saturdays. May schedule an additional 1-2 days per week.
Facilitates engaging, dynamic and informative staff trainings to motivate high-performing teams of Part Time/Temporary employees in support of exceptional guest service and sales objectives. These classes will include a comprehensive and standardized introduction to WCS’s parks, mission, customer service and sales initiatives. Supports Manager in other training initiatives that enhance the visitor experience and maximize revenue.
Responsibilities include but are not limited to:
Maintains a thorough knowledge of the WCS NY City zoos and aquarium.
Presents provided lesson plans using a variety of instructional techniques such as role playing, simulations, team exercises, group discussions, and videos
Role models and trains customer service concepts to ensure employees are prepared to actively support the highest level of guest satisfaction
Trains loss prevention and sales concepts to protect assets and increase revenue goals
Confers with and maintains positive relationships with management, supervisors, and employees to gain knowledge of work situations that require training and/or additional support
Completes administrative functions such as class scheduling; updating and distributing support materials; and collecting and collating employment data.
Assists Manager in other training programs and initiatives as needed.
High school diploma or equivalent
Prefer some college, especially in a related field (e.g. training or education)
Proven experience leading presentations for small to mid-sized youth/young adult groups
Excellent oral communication skills and ability to answer questions and adapt to classroom environment
Excellent written communication
Outgoing personality with excellent interpersonal skill
Strong organizational capabilities, including time management
Strong Microsoft Office Suite skills including PowerPoint or other presentation software
Experience in customer service, sales, or other relevant areas
Must be fully vaccinated against COVID-19
$20.00 per hour