Case Manager – Older Adults (Castle Hill YMCA)

YMCA of Greater New York

Full Job Description
The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The Castle Hill YMCA is seeking an Older Adults Case Manager who will be responsible for supporting the Director with the strategy, implementation, fidelity, and quality of the Older Adults programs and services. The Case Manager assesses client’s needs to determine community services to be provided. The program includes conducting comprehensive assessments for and develops (wellness) care plans for clients

Key Responsibilities:

Conducts case management services for Older Adults who have been referred to the Community Hub and assists them in accessing resources in the community.
Responds to referrals within 24 hours and conducts an individual comprehensive assessment and develops an Individual Care Plan for each client seen in the program.
Meets the goals set by the funding sources and YMCA operations by:
Keeping case note records and maintains an awareness of participants’ needs and connect them to appropriate services.
Maintain client follow-up within 30 days to ensure participant has received adequate services.
Assist the participant in establishing attainable goals to maintain stability.
Determine need and provide referrals to partner organizations.
Directly refers clients to other appropriate services within the community by providing advocacy, information and assistance, and act
as liaison with other social service agencies that provide services for older active adults.

Works in collaboration with providers, Department for the Aging and other community-based organizations.
Provides follow-up, when possible, to ensure that clients are connecting to the resource.
Always maintains confidentiality of client information.
Prepares and completes required reports within required period.
Attends required staff meetings and in-service trainings.
Assists and participates in the planning and coordination of monthly events at the center.
May provide assistance to partners on-site for monthly wellness checks and any other health screenings, workshops and/or information seminars hosted.
Follow up with clients who are encouraged by partners to seek medical care.
Other duties assigned by supervisor.

Ensures that workshop instructors deliver contextualized, community-driven workshops that integrates technology, family, health, and financial literacy both in person and virtually.
Additional Responsibilities:

Model the best practices of hospitality and positive culture.
This position supports all aspects of programming, including but not limited to community outreach, recruitment and participant outreach.
Work enthusiastically as part of a team.
Actively participate in training sessions, designated meetings, and special events.
Other activities and duties as needed that address the ongoing health and well-being of our staff and members.
Maintain sanitary habits in accordance with CDC guidelines
Desired Skills & Experience:

Bachelor’s degree in education, social work, mental health, or a relevant field is required.
Master’s preferred.
Minimum of one (1) year experience working with Older Adults, Case
Management Experience working in person with Older Adults.
Valid Certification in CPR/AED/ First Aid.
Knowledge of services available in local community and citywide.
Proficient in Microsoft Word, Excel, e-mail, Internet and database administration.
Strong interpersonal skills.
Must be able to stand for extended hours and lift a minimum of 25 pounds.
We offer an exciting and innovative work environment with an organizational culture committed to serving all members of our community. As a leading not-for-profit, community service organization, our Association relies heavily on fundraising to support the wide range of programs we proudly provide the communities we serve. Our expectation is that all staff promotes participation of their branch fundraising efforts in some capacity.

How to Apply:
If you would like to be a member of our dynamic team, please complete our online application, and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.

** New Requirement**
All potential YMCA of Greater New York employees are required to show proof of COVID-19 vaccination. To be considered for this position, please attach your proof of COVID-19 vaccination, along with your resume.

Auxiliary aids and services are available upon request to individuals with disabilities

YMCA OF GREATER NEW YORK | Where there’s a Y, there’s a way.

Job Types: Part-time, Contract


Employee assistance program
Employee discount
Work Location: One location