Full Job Description
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities. Now is an exciting time to join Macy’s. The face of retail is changing, and change requires innovation.
Our industry-leading Asset Protection team uses the latest technology and analytics tools to reduce shortages and protect Macy’s bottom line. Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training. Join a team of colleagues who are committed to excellence and leadership development.
The Security Guard’s primary responsibility is to deter theft, communicate suspicious activity to the Asset Protection/Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Security Guard is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned.
Macy’s uses a scheduling plan that allows our colleagues to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our colleagues, which they may pick up using the self-scheduling tool. Details on Macy’s schedule options are available during the interview process.
Successfully complete all Asset Protection/Loss Prevention training requirements including CPR and First Aid and maintain personal certifications as required by law
Provide an exceptional customer experience by ensuring the customer is always the # 1 priority.
Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area.
Monitor high shortage areas such as receiving and jewelry as needed; may perform audit functions
Use two-way communication devices to maintain contact with Store Detectives to ensure store safety
Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection/Loss Prevention Manager
Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
Regular, dependable attendance and punctuality
Minimum High School or GED
Some college is desirable.
Completion of Store Agent Training program required upon assignment to position.
Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Excellent written and verbal communication skills.
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
This position involves regular walking, standing, hearing, and talking.
Extended periods of sitting are also involved.
Some kneeling, stooping, crouching, or crawling may be involved.
Involves moving and/or lifting at least 30 lbs.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to use restraints in an apprehension.
Ability to sustain long periods of time enclosed in surveillance areas.