New York Yankees
Full Job Description
Department: Stadium Tours
Reports To: Director, Stadium Tours
FLSA: Non-Exempt
Job Description: In addition to conducting Stadium tours on both game days and non-game days, this position will assist the Stadium Tours department with operational and administrative support.
Primary Responsibilities:
Oversee daily Yankee Stadium tour operations for public, private, and group tours
Ensure adequate preparation of tour guides for daily operations regarding tour routes, timing, coverage, and real-time adjustments
Serve as on-site point-of-contact for guest entry, ticket scanning, and customer service issues
Conduct Stadium Tours as needed for public, private and special event tours
Other projects assigned by the Director of Stadium Tours
Qualifications and Experience:
Demonstrated customer service skills
Ability to multi-task and prioritize
Strong written, verbal, and interpersonal skills
Flexible work schedule and ability to work home games during the baseball season, evenings, weekends and select holidays
Ability to work in an outside stadium environment
Proficiency in MS Office
Bachelor’s degree in Hospitality Management or related field preferred
The hourly rate for this role is $22/hour.
This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. River Operating Company, Inc. is an Equal Opportunity Employer. The company is committed to the principles of equal employment opportunity for all employees and applicants for employment.
The New York Yankees require a Covid-19 vaccination as a condition of employment, subject to exception under applicable law.
