NYC Careers
ONLY PERMANENT EMPLOYEES IN THE TITLE OR THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. *
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYCs early childhood and education continuum, providing childcare assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.
This position will be in the Borough of Bronx, directly reporting to the Bronx DCP offices, which includes Bronx North located at 1200 Waters Place, and Bronx South located at 2501 Grand Concourse. In reporting to the Administrative Child Protective Manager (CPM), the Candidacy and Systems Support Specialist Supervisor will be responsible for the following: Supporting the Division of Child Protection’s (DCP) Child Protective Specialists in determining and re-determining candidacy, CIN number activation and systems tracking of placements from the Children Center.
Serve as a point of escalation to trouble-shoot and resolve challenges around candidacy determinations.
Supervise the Candidacy and Systems Support Specialists/ CWS at various office locations, including traveling to meet in person with subordinates located in different office locations, and monitoring performance in accordance with Agency policy and procedure.
Identify best practices in the candidacy business processes. Share knowledge and support best practices by preparing and delivering training and guidance to the Candidacy and Systems Support Specialists/ CWS.
Timely determination and re-determination of financial eligibility for child’s foster care candidacy services by assessing documentation in CNNX in accordance with federal and state requirements.
Trouble shoot discrepancies relating to child’s eligibility for foster care candidacy by identifying errors/ researching relevant documents/ records/ computerized data/ contacting persons/ units involved initiating/ following up on corrective actions/ maintaining records of errors corrected, in order to resolve problems.
Maintains a system of records/other informational materials, by entering, retrieving, updating transferring, scanning, emailing materials, following standards procedures/timetables, in order to insure usability and timeliness of the system.
Maintains contact with liaisons within two or more agencies/units, by obtaining and conveying information. This task will also require providing feedback in order to facilitate and coordinate activities and maintain current records.
Navigate and understand Connections, WMS/CCRS, LTS and CAS screens in order to complete financial eligibility and 2921. Assigned special tasks and clean-up projects for completion.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in one or a combination of the following fields: social work, psychology, sociology, human services, criminal justice, education (including early childhood), nursing, or cultural anthropology, with at least 12 of these credits in one discipline.
Requirements for Assignment Level II
a. Upon satisfactory completion of six months of training and experience at Assignment Level I, an employee shall be assigned to Assignment Level II.
b. Upon completion of one year of satisfactory experience at Assignment Level II of Child Welfare Specialist and satisfactory completion of the probationary period an employee shall receive no less than the minimum salary after 18 months in title.
c. To be appointed directly to Assignment Level II, a candidate must have, in addition to meeting the minimum qualification requirements set forth above, one year of satisfactory child welfare casework experience.
Preferred Skills
Excellent communications skills; Knowledge of eligibility procedures; knowledge of the NY State Connections comprehensive case management system, or other automated child welfare system; Proficient in various computer programs (word, excel and micro soft power point)
Additional Information
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans.
To Apply
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55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Residency Requirement
New York City Residency is not required for this position
