Full Job Description
Under supervision with some latitude for independent action, the selected candidate will respond to customer inquiries, provide information, conduct research and perform office support. Responsibilities will include, but are not limited to the following:
1. Operate Q-Matic Customer Flow System and provide high level customer service.
2. Respond to housing inquiries and receive and process related documents i.e.:
Process application updates to reflect changes in housing priority, address, income or family composition;
Provide information regarding applications currently being processed by the Eligibility Division; eligibility requirements for public housing and Section 8 Housing Assistance programs;
Provide general assistance to voucher holders, tenants, and landlords regarding the Section 8 Program; landlord inquiries pertaining to inspection results or missing subsidy payments; requests for Section 8 forms and for re-scheduling of appointments.
3. Utilize Siebel, computer databases and information technology systems to research data required to respond to inquiries.
4. Maintain tracking system used to record and monitor inquiries and resolutions.
5. Perform computer support and other related duties as required.
NOTE: The Department of Citywide Administrative Services (DCAS) administered a civil service exam for the Housing Assistant title. Filing period ended 2/26/2019. Candidates that did not apply to take the exam will be in jeopardy of being replaced with an eligible from the civil service list.
NOTE: Appointment to this position will be under Rule 5.4.2B: Temporary appointment not to exceed 12 months.
SPECIAL NOTE: Effective August 16, 2021, all persons newly hired for employment by the New York City Housing Authority (NYCHA) must provide proof of having received at least one dose of an approved COVID-19 vaccine prior to beginning their employment, except for those who obtain an exception due to medical or religious reasons through the reasonable accommodation process.
After receiving a conditional offer of employment from NYCHA, an applicant for employment must provide proof of having received at least one dose of an approved COVID-19 vaccine within a reasonable period of time. Failure by the applicant to provide NYCHA with proof of having received at least one dose of an approved COVID-19 vaccine will result in NYCHA revoking the conditional offer, unless the applicant obtains an exception through the reasonable accommodation process.
Any person who begins their employment with NYCHA after providing proof of having received only one dose in a 2-dose series of a COVID-19 vaccine, will also be required to provide NYCHA with proof of receipt of a second dose within 30 days of the first dose. Failure to do so will result in termination.
NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO §65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college; or
2. A four-year high school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or
3. A satisfactory equivalent combination of education and experience as described in “1” or “2” above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY
INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.
1. Demonstrated customer-service orientation; sound reasoning capabilities.
2. Familiarity with Leased Housing (LHD) and Applications and Tenancy Administration (ATAD) policies and procedures.
3. Ability to work effectively in a team environment.
4. Ability to interface with all levels of staff.
5. Outstanding interpersonal skills.
6. Excellent telephone and communication skills.
7. Excellent detail-orientation and follow-up skills.
8. Proficiency in Microsoft Word, and working knowledge of Access, Excel and related software.
1. This position is open on a direct transfer (lateral) basis and as a promotional opportunity.
2. For NYCHA employee, preference will be given to employees who have served a period of one year in their current title and level (if applicable).
3. NYCHA residents are encouraged to apply.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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NYCHA has no residency requirements.
To apply for this job please visit a127-jobs.nyc.gov.